KPI Performance Management
Business ManagementPerformanceMetrics
KPI (Key Performance Indicators) are measurable values that indicate how effectively an individual, team, or organization achieves specific objectives.
Introduction
KPI (Key Performance Indicators) are measurable values that indicate how effectively an individual, team, or organization achieves specific objectives.
Key Principles
- Relevance: KPIs should align with strategic goals.
- Measurability: Clear and quantifiable metrics.
- Actionability: Should drive actionable insights.
Applications
- Sales for monitoring revenue growth.
- Customer service for tracking satisfaction and resolution times.
Related Resources
- Tools: Google Analytics, Tableau, Power BI.
- Case Study: Using KPIs to drive e-commerce performance.