Balanced Scorecard
Strategic ManagementPerformance MetricsDecision Making
The Balanced Scorecard is a strategic management tool that translates an organization’s mission and vision into specific, measurable goals across four perspectives.
Introduction
The Balanced Scorecard is a strategic management tool that translates an organization’s mission and vision into specific, measurable goals across four perspectives.
Four Perspectives
- Financial: Revenue, cost, and profitability metrics.
- Customer: Satisfaction, retention, and acquisition.
- Internal Processes: Operational efficiency and quality.
- Learning and Growth: Employee development and innovation.
Applications
- Aligning business activities with strategy.
- Monitoring organizational performance comprehensively.
Related Resources
- Book: "The Balanced Scorecard" by Robert Kaplan and David Norton.
- Tools: BSC Designer, Strategy Map software.